Relationship management is one of the 4 pillars of emotional intelligence. Life is about relationships. Teams, organizations and even nations exist through relationships. While old school was about stifling emotions, the new paradigm is about understanding and leveraging emotions. We now know that employee performance is deeply a function of emotions. Relationship entails communication and optimizing performance. Relationship management also entails employee and customer experience management. Understanding personality and issues that flow from that including self esteem and attitude is critical to managing relationships.

The Training
Participants navigate this powerful emotional intelligence pillar by doing self-discovery and impressions made; understanding others’ personalities and impressions they make. The role of communication in relationships; and the experiences from the outside-in perspective.

The Audience
Customer relationship managers; HR managers; Executives and senior executives across the economies.