This cluster include training that enhances ability for teams to effectively work together in activities or processes that well designed to produce customer magic moments that delight rather than create misery for clients. The cluster seeks to create a seamless organization that is well aligned and focused. The training in this cluster includes the following:.

• 1. Building working teams.
• 2. Process reengineering.
• 3. Customer Experience Management (CXM).
• 4. Instituting a seamless government.
• 5. Effective Organizational restructuring.
• 6. Project Management.
• 7. Result-Based Management.
• 8. Training Needs Assessment.
• 9. Crafting a transforming culture.